Returns Policy

At Comfy Cushion Creations Inc. (operating under CushionHubUS), we want every cushion, pillow, or pad you purchase to bring joy and comfort to your home. However, we understand that sometimes things don’t work out as planned. That’s why we’ve created a hassle-free returns policy designed to ensure fairness, transparency, and customer satisfaction. Read on to learn how to return or exchange your items with ease.

Our Promise to You

We stand behind the quality of our products. If you’re not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange—no questions asked. Our goal is to make the process as simple and stress-free as possible, so you can shop with confidence.

Eligibility for Returns

To qualify for a return or exchange, your item must meet the following criteria:

  • Unused & Undamaged: The product must be in its original condition, free from stains, tears, or wear.
  • Original Packaging: All tags, labels, and packaging materials (e.g., plastic wraps, boxes) must be intact.
  • Proof of Purchase: A valid order number or receipt is required to process your return.

Note: Custom or personalized items, final-sale products, and items marked “non-returnable” are excluded from this policy.

How to Initiate a Return

Returning an item is easy! Just follow these steps:

  1. Contact Us: Email [email protected] within 30 days of delivery to request a return authorization (RA) number. Include your order number and a brief explanation of why you’re returning the item.
  2. Pack Your Item: Securely repackage the product in its original packaging, along with all accessories and documentation.
  3. Ship It Back: Use the prepaid return label we’ll provide (for U.S. addresses only) or ship the item to the address below at your own expense (for international or excluded locations). We recommend tracking your package for proof of delivery.
  4. Await Processing: Once we receive your return, we’ll inspect it and process your refund or exchange within 5-7 business days. You’ll receive an email confirmation once completed.

Refunds & Exchanges

  • Refunds: If you opt for a refund, the amount will be credited back to your original payment method (minus any return shipping fees, if applicable). Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider.
  • Exchanges: If you’d like a different size, color, or style, we’ll ship the replacement item to you free of charge (standard shipping only). Simply specify your preference when requesting your RA number.

Return Shipping Costs

  • U.S. Returns: We provide a prepaid return label for eligible items, making returns free and easy!
  • International or Excluded Returns: Customers are responsible for return shipping costs. We recommend using a trackable service to ensure your package arrives safely.

Exceptions & Special Cases

  • Damaged or Defective Items: If your product arrives damaged or defective, contact us immediately (within 48 hours of delivery) for a replacement or refund. We may request photos or videos to verify the issue.
  • Wrong Item Shipped: If we sent the incorrect product, we’ll cover the cost of returning it and shipping the correct item to you at no extra charge.
  • Final Sale Items: Items marked “final sale” or discounted 50% or more are not eligible for returns or exchanges unless defective.

Our Commitment to Fairness

We reserve the right to deny returns or exchanges that do not comply with this policy. This includes items that are:

  • Used, washed, or altered in any way.
  • Missing original packaging or accessories.
  • Returned after the 30-day window.

If your return is denied, we’ll notify you via email and provide options for disposing of or reshipping the item (at your expense).

Still Have Questions?

We’re here to help! For further assistance, reach out to our friendly customer service team:

  • Email: [email protected]
  • Phone: +1 408-613-7462
  • Address: 2990 Sycamore Street, San Jose, CA 95131, USA