Shipping Policy

At Comfy Cushion Creations Inc. (operating under CushionHubUS), we understand that receiving your order promptly and in perfect condition is just as important as the quality of the products themselves. That’s why we’ve crafted a shipping policy designed to ensure transparency, reliability, and customer satisfaction every step of the way. Whether you’re ordering a cozy throw pillow or ergonomic chair pads, we’ve got you covered—literally!

Shipping Destinations & Carriers

Currently, we proudly ship to all 50 states within the United States, including Alaska and Hawaii. Our primary shipping partners are trusted carriers like USPS, FedEx, and UPS, chosen for their efficiency and commitment to secure delivery. While we don’t offer international shipping at this time, we’re actively working to expand our reach and bring comfort to customers worldwide—stay tuned for updates!

Shipping Costs & Free Delivery Threshold

We believe in fair and straightforward pricing, which is why we offer two simple shipping options:

  • Orders Under 34.99∗∗:Aflat−rateshippingfeeof∗∗4.99 applies, ensuring your items arrive safely without breaking the bank.
  • Orders $34.99 and Above: Enjoy FREE standard shipping! This is our way of saying thank you for choosing CushionHubUS for your home comfort needs.

Note: Additional charges may apply for expedited shipping or oversized items, but we’ll always notify you before finalizing your order.

Processing Time

Your order’s journey begins the moment you click “Place Order.” Here’s what to expect:

  1. Order Confirmation: You’ll receive an email confirmation within minutes, summarizing your purchase and providing an estimated delivery window.
  2. Processing Period: Most orders are processed within 1-2 business days (Monday-Friday, excluding holidays). During peak seasons or sales events, processing may take slightly longer, but we’ll keep you informed via email.
  3. Shipping Notification: Once your order ships, you’ll receive a second email with a tracking number and carrier details. Now you can follow your cushions’ adventure from our warehouse to your doorstep!

Estimated Delivery Times

While we strive for speed, delivery times depend on your location and the shipping method selected. Here’s a general guideline:

  • Standard Shipping: Typically arrives within 3-7 business days after processing.
  • Expedited Shipping: Available for an additional fee, this option reduces transit time to 2-3 business days (where applicable).

Pro Tip: Orders placed before noon PST on business days are more likely to ship same-day, getting your cushions to you even faster!

Tracking Your Order

We know waiting for a package can feel like forever—especially when it’s something as exciting as new cushions! That’s why we provide real-time tracking updates via email. Simply click the link in your shipping notification to monitor your order’s progress. If you encounter any issues or haven’t received updates after 3 business days, don’t hesitate to reach out to our team at [email protected] or call +1 408-613-7462.

Shipping Delays & Exceptions

While rare, shipping delays can occur due to factors beyond our control, such as:

  • Severe weather conditions
  • Natural disasters
  • Carrier disruptions
  • High-demand periods (e.g., holidays)

If your order is delayed, we’ll do everything in our power to resolve the issue promptly. Rest assured, we’ll keep you informed and offer solutions, whether it’s reshipping your order or providing a refund if necessary.

Shipping to PO Boxes & APO/FPO Addresses

Good news! We happily ship to PO Boxes and APO/FPO addresses via USPS. However, please note:

  • Delivery times may be longer than standard shipping.
  • Free shipping thresholds and expedited options may not apply.
  • Tracking updates might be limited once the package reaches military mail systems.

For the most accurate delivery estimates, contact our team before placing your order.

Damaged or Lost Packages

Your satisfaction is our priority, and we take every precaution to ensure your cushions arrive in pristine condition. However, if your package arrives damaged or goes missing during transit:

  1. Inspect Upon Arrival: Check for any visible damage before signing for the delivery. If the packaging is compromised, note it with the carrier and take photos if possible.
  2. Contact Us Immediately: Report the issue within 48 hours of delivery by emailing [email protected] or calling +1 408-613-7462. We’ll guide you through the claims process and arrange a replacement or refund.

We may require proof of damage (e.g., photos) to process your claim, so please keep all packaging materials until the issue is resolved.

Changes to Shipping Policy

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be posted on this page and take effect immediately. By continuing to shop with us, you agree to the latest version of our policy.

Still Have Questions?

We’re here to help! For further assistance, reach out to our friendly customer service team:

Address: 2990 Sycamore Street, San Jose, CA 95131, USA

Email: [email protected]

Phone: +1 408-613-7462